Field Service Technician – Local or Remote
Avonix Imaging has an opening for a Field Service Technician. The Field Service Technician will report to the Field Service Manager and is responsible for integration, installation, maintenance, training and telephone support related to industrial X-ray imaging equipment.
Location: Minnesota Headquarters or remote based on experience level.
Avonix ACE Core Values:
The goal of Avonix Imaging is to achieve mutual success in all that we do. This principle requires a distinctive culture, which we summarize by “ACE”:
Authenticity:
We promise to show up joyful, humble, imperfect, vulnerable, compassionate, curious and grateful to serve others.
Competency:
We will passionately demonstrate our ability to solve problems through our expertise, judgement and commitment.
Empathy:
We will care enough to try to look through the eyes of others; because we believe it’s We, not Me.
Areas of Responsibility
Will include, but are not limited to the following:
- Assist in mechanical and electrical integration of new systems at the Avonix factory
- Provide installation services of Avonix and Avonix represented equipment at the customer site
- Perform system alignments and qualification tests in-house and at customer sites
- Provide basic operator training in conjunction with equipment installation
- Provide maintenance training to customers upon installation
- Diagnose and repair of industrial x-ray equipment and related components including electrical distribution, high voltage generators, demountable x-ray tubes, motion control systems and software.
- Provide direct technical assistance to customers via the phone and onsite visits
- Work directly with the customer to coordinate installation and training logistics
- Quote maintenance contracts and repair requests
- Build and maintain relationships with customers
- Maintain Avonix in-house equipment
- Other duties as assigned
Required Knowledge, Skills, and Abilities
Will include, but are not limited to the following:
- Thorough knowledge of electronics and electrical systems
- Ability to diagnose and repair industrial X-ray imaging equipment and related components
- Strong understanding of industrial X-ray imaging systems and components
- Ability to effectively communicate with Avonix employees, customers and members of management in a professional manner
- Ability to provide technical solutions to customers with a high degree of professionalism
- Willing and able to travel up to 80% of the time, ability to travel on short notice and, the travel may be domestic or international
- Strong computer skills
- Self motivated and well organized
Experience and Education
Will include, but are not limited to the following:
- A two-year technical degree or equivalent in electronics of electrical technology
- Local (Maple Grove, MN): No X-ray experience required
- Remote: One to Five years experience related to industrial X-ray service
Certificates, License, Registrations
Will include, but are not limited to the following:
- Valid drivers license and ability to be insured
- US Citizen, Green Card holder, or equivalent
- Valid passport and ability to travel outside of the United States
OUR EMPLOYEE BENEFITS
As a team member, you'll have access to incredible employee benefits, which include:
- Medical Coverage
- Dental Coverage
- Disability Benefits
- 401k Retirement Plans
- PTO
- Training & Certification
- Professional Development
READY TO JOIN OUR TEAM?
If you're interested in advancing your career, please view our open positions and submit your resume. If you qualify, a member of our hiring team will reach out to you for next steps.